After the confirmation of your order, we sent you a recap email with all the information about your order and a link with further details. If you cannot find the email in your inbox, please check your spam folder. If it is not in your spam folder either, you can contact us here, we will be more than happy to help you.
We send invoices by email after the order payment is completed. If you cannot find it in your inbox, please check your spam folder. If it is not in your spam folder either, you can contact us here, we will be more than happy to help you.
Italy, UK, Germany, Netherland, Belgium, Luxemburg, Spain, Portugal, France: Have you already paid for the whole order? You will get your invoice in a few days. Will you complete your payment after the delivery? You will get your invoice a few days after the delivery of your products.
Other countries: You will get your invoice a few days after the delivery of your products.
You can find the delivery week in your order recap email. If you ordered many products, they could be delivered at different times. If by the end of the delivery week, you still haven't received your items, you can contact us here.
Sure! Just contact us here, it is our pleasure to help you.
No problem, feel free to contact us here, we will find the most convenient date for you.
You will get your order in the delivery week reported in the order recap email. During that week, our local logistic partner will contact you to agree on the date and time of the delivery. You can also contact us here for a check.
Italy, UK, Germany, Netherland, Belgium, Luxemburg, Spain, Portugal: We will inform you about the shipment of your order by email, where you will find a link to track it and check its status. If you cannot find the email in your inbox, please check your spam folder. If it is not in your spam folder either, you can contact us here, we will give you all the information you need about your order.
Other countries: Contact us here and you will get all the information you need about your shipment.
Our products are delivered and installed by our logistics partners, except for accessories or small tools, since they do not require any installation.
Our return policy is ruled by Sale conditions which differ from country to country. For more information or to proceed with the return request, contact us here.
Sure, you can extend the warranty, contact us here for more information and to proceed with your extension request.
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